## Cancellation and Refund Policy
### 1. Introduction
This Cancellation and Refund Policy ("Policy") outlines the terms and conditions for the cancellation of orders and the issuance of refunds for software products and services provided by [Your Company Name] ("Company", "we", "our", "us"). By purchasing our software products and services, you agree to this Policy.
### 2. Cancellations
**2.1 Subscription Services**
- **Monthly Subscriptions:** You may cancel your monthly subscription at any time. The cancellation will take effect at the end of the current billing cycle. You will not be billed for the next month, but no refund will be issued for the remaining days of the current month.
- **Annual Subscriptions:** You may cancel your annual subscription at any time. If you cancel within the first 30 days of your subscription, you will receive a prorated refund for the remaining months. If you cancel after 30 days, the cancellation will take effect at the end of the current annual period, and no refund will be issued for the remaining months.
**2.2 One-Time Purchases**
For one-time software purchases, cancellations are not permitted after the product has been delivered or downloaded. If you encounter any issues with the software, please contact our support team for assistance.
### 3. Refunds
**3.1 Subscription Services**
- **Monthly Subscriptions:** No refunds are provided for monthly subscription fees already paid. If you cancel your monthly subscription, you will continue to have access to the software until the end of the current billing period.
- **Annual Subscriptions:** If you cancel your annual subscription within the first 30 days, you will receive a prorated refund for the remaining months. Refunds will be processed within 14 business days from the date of cancellation.
**3.2 One-Time Purchases**
Refunds for one-time software purchases are only available if the software is proven to be defective or not as described. To request a refund, you must contact our support team within 30 days of purchase. Refund requests will be evaluated on a case-by-case basis, and refunds will be issued at our discretion. If approved, refunds will be processed within 14 business days.
**3.3 Trial Periods**
If a trial period is offered, you may cancel at any time during the trial period without incurring any charges. If you do not cancel before the end of the trial period, you will be charged according to the terms of the subscription you selected.
### 4. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our customer support team at:
- Email: [Your Support Email]
- Phone: [Your Support Phone Number]
- Address: [Your Physical Address]
Please provide the following information when requesting a cancellation or refund:
- Your name
- Contact information
- Order number
- Reason for cancellation or refund request
### 5. Changes to This Policy
We reserve the right to modify or replace this Policy at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
### 6. Contact Us
If you have any questions about this Cancellation and Refund Policy, please contact us at:
- Email: [Your Contact Email]
- Phone: [Your Contact Phone Number]
- Address: [Your Physical Address]
